HelpEmail This Page  Print This Page

Please click on the appropriate help topic below. If you need further assistance, please contact us by calling 1-800-968-7301.

  Help Topics

Ordering

Shipping and Tax Information

and Security

    >Privacy Notice
    Security

Returns

Problems with the Site

Frequently Asked Questions

Q: How do I place an order? Answer

Q: How do I return an item? Answer

Q: How much does it cost to ship an item? Answer

Q: What is a promo code? Answer

Q: What does WMU do with my personal information? Answer

Q: How do I find a particular product? Answer

Q: Is it safe to use my credit card online? Answer

Q: How can I place an order by postal mail? Answer

Q: How do I renew a subscription? Answer

Q: Does WMU accept international orders online? Answer

Q: Do I have to pay tax on my order? Answer

Q: Does WMU accept Customized Church Services (CCS) orders on the Web? Answer

Q: There is a problem with an order I received. What should I do? Answer

Q: Can I order free items through this Web site? Answer

Q: Can I ship to multiple addresses? Answer




Ordering

    Assistance for New Customers

    Placing an order online with WMU is easy:

    Finding Items
    First you will need to browse or search for the items you would like to order. A search box is provided near the top of every page, along with links to categories and product types (books, subscriptions, etc.) When you find an item that interests you, click the title or picture of the item to see its details.

    Adding Items to Your Shopping Cart
    If you want to order an item, click the "Add to Cart" button on the item's details page. Once you've added an item to your shopping cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the "Shopping Cart" link located in the navigation bar at the top of each page.

    Proceed to Checkout
    Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item, you can remove it from your Shopping Cart at this time. You can also change the quantity of any item from this page. When you're ready to place an order for everything in the Shopping Cart, click the "Checkout" button.

    Enter Your Details
    Enter your order details or, if you have purchased from our site in the past, you may enter your email address and password in order to pre-populate the form if you like. When you have completed all the fields, click the "Proceed with Checkout" button.

    Review and Submit Your Order
    Check the accuracy of all the information you provided and make any necessary adjustments. When you are ready, click the "Submit Order" button. Once you complete your order, your credit card will be charged, and we will send you a confirmation email message.

    Payment Methods We Accept

    We accept MasterCard, Visa, and LifeWay for online orders. (LifeWay is accepted for Churches only—individual accounts are not accepted.)

    Ordering Large Quantities

    You can use this Web site to order quantities of up to 300 units of a single product—just click on "50+" in the quantity selection drop-down list, and the page will automatically reload to allow you to select quantities larger than 50.


 
back button back



Shipping and Tax Information


 
back button back



Privacy and Security

    Privacy Notice

    Woman’s Missionary Union, SBC, takes seriously the issue of safeguarding your privacy online. Please see our security page for more information on this topic.

    Security

    We use Secure Sockets Layer SSL encryption, the industry standard and best available secure transaction technology.

    When the little yellow lock () appears in your Internet browser program, communications between you and the server computer are encrypted, so they are secure. Even if your data were intercepted, your credit card data would be unreadable due to this encryption.

    WMU employs a digital security certificate from Thawte, a leading Internet security certificate authority. Credit card data is encrypted using 128-bit SSL encryption. Please see our security page for more information on this topic.


 
back button back



Returns

    Returns Policy

    If you are not completely satisfied with the products you have received, you may return them for a full refund or replacement within 30 days of purchase. (Note: Dated magazines, kits, and Digital Downloads are nonreturnable.) Return instructions are on the back of your packing slip. Please see the Product Return page for more information.

    Refunds

    Product can be returned if in salable condition. Product must be returned within 30 days of purchase. Dated magazines, resource kits, and picture sets are nonreturnable. Please see the Product Return page for more information.

    Packing and Sending Your Return

    All returns must be prepaid. For your protection, we suggest you return merchandise via insured mail, UPS, or other insured carrier. Please see the Product Return page for details.


 
back button back


Frequently Asked Questions


 
back button back


 



Your security is guaranteed!
Copyright © 1998 - 2014 Woman's Missionary Union. All rights reserved.
Secure Shopping GuaranteeSecure Shopping
Guarantee
WMU guarantees that every transaction you make at our Web site will be safe. This means you pay nothing if an unauthorized charge is made to your credit card as a result of shopping at wmustore.com.
Learn More